Your privacy is important to us. This policy explains how we collect, use, and protect your personal data on our hotel's website.
1. Data Controller
The data controller is Hotel Aleluia, located at Av. D. José A. C. da Silva, Nº 120 Fatima, Portugal 2495-402, VAT no. 510929788, and can be contacted via info@hotelaleluia.pt.
2. Data Collected
We collect the following personal data through our website:
Name
Email address
Phone number
Reservation dates and preferences
Any other information provided voluntarily by the user
3. Purpose of Data Processing
Your data is processed for the following purposes:
Managing and processing booking requests
Responding to inquiries and contact forms
Complying with legal obligations
Improving our website and services (via statistical analysis)
4. Data Retention
Your personal data will be retained only for as long as necessary for the purposes for which it was collected, or as required by law.
5. Data Sharing
Your data will not be shared with third parties, except when required by law or with service providers acting on our behalf (e.g., hosting providers or booking systems), who are subject to confidentiality and data protection agreements.
6. Cookies
Our website uses cookies to enhance your browsing experience.
Types of cookies used:
Essential cookies: Required for the website to function properly (e.g., contact or booking form functionality).
Analytics cookies: Used to gather anonymous statistics about website usage via Google Analytics.
By continuing to browse the site, you consent to the use of cookies as described in this policy.
You can change your cookie preferences in your browser settings at any time.
7. Data Subject Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
Access, correct, or delete your personal data
Restrict or object to the processing
Request data portability
Withdraw your consent at any time (without affecting the legality of prior processing)
File a complaint with the Portuguese Data Protection Authority (CNPD)
To exercise your rights, please contact us at [contact email].
8. Security
We have implemented appropriate technical and organizational measures to protect your data against loss, unauthorized access, or improper use.
9. Policy Updates
We reserve the right to update this privacy and cookies policy at any time. Changes will be posted on this website with the updated date.
Last updated: 09/06/2025